Gestión del conocimiento y su influencia en la retención de experiencia en empresas de servicios públicos
DOI:
https://doi.org/10.63688/vy046339Palabras clave:
gestión del conocimiento, retención de la experiencia, memoria organizacional, sector público, continuidad organizacionalResumen
La gestión del conocimiento constituye una capacidad estratégica para preservar saberes críticos y sostener la continuidad de los servicios públicos. El objetivo fue determinar la relación entre la gestión del conocimiento y la retención de la experiencia en trabajadores de la Corporación Nacional de Electricidad, Unidad de Negocio Santa Elena. Se desarrolló un estudio cuantitativo, no experimental, transversal y correlacional-predictivo. La población estuvo conformada por 660 trabajadores y la muestra analítica por 230 cuestionarios completos. Se aplicó un instrumento de 32 ítems en escala Likert: 18 para gestión del conocimiento y 14 para retención de la experiencia. La consistencia interna fue elevada para gestión del conocimiento (α = .981), retención de la experiencia (α = .970) y el instrumento total (α = .987). La asociación global fue positiva y muy fuerte (rho = .862; p < .001), y el modelo lineal explicó el 83.1% de la variabilidad de la retención de la experiencia (R² = .831; B = .901). La gestión del conocimiento se relacionó significativamente con conservación de la experiencia (rho = .819), memoria organizacional (rho = .807), aprendizaje institucional (rho = .766) y continuidad organizacional (rho = .760). Los cuatro objetivos específicos y sus hipótesis fueron respaldados, sin demostrar causalidad debido al diseño transversal.
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Derechos de autor 2026 Abel Henry Parrales Panchana, María Auxiliadora Guerrero Bejarano (Autor/a)
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