Technology and exclusion: the role of ai in digital literacy for older adults
DOI:
https://doi.org/10.63688/x141gh79Keywords:
digital literacy, older adults, artificial intelligenceAbstract
Digital illiteracy among older adults represents a contemporary form of social exclusion that limits their full participation in today’s highly technologized society. This issue is not solely related to the lack of access to electronic devices or internet connectivity, but also to the absence of essential skills, knowledge, and support needed to navigate digital environments. Through documentary review and critical analysis, this study identified the main factors contributing to this exclusion: educational gaps, cognitive, economic, and emotional barriers, and the lack of inclusive public policies. Most older adults face difficulties in interacting with basic technologies, which directly impacts their quality of life, autonomy, and connection to the social environment. In this context, artificial intelligence (AI) emerges as a highly promising tool to help reduce this digital divide. Its ability to personalize learning processes, adapt content to individual paces, and facilitate interaction with digital platforms makes it a key element in promoting digital literacy. However, its implementation requires an ethical, pedagogical, and accessible approach. The findings suggest that it is essential to design educational programs that integrate inclusive technologies, intergenerational support networks, and contextualized teaching strategies. This would help build a more equitable and just society, where older adults can fully exercise their digital rights and participate actively in contemporary social life. Digital literacy, supported by artificial intelligence, thus becomes a path toward inclusion and social empowerment.
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