Impact of Artificial Intelligence on Management Decision Making in Companies
DOI:
https://doi.org/10.63688/zxym4m26Keywords:
artificial intelligence, decision-making, business management, administration, digital transformationAbstract
Artificial intelligence has become a strategic tool to improve administrative processes and strengthen business decision-making. The objective of this research was to analyze the influence of the implementation of artificial intelligence tools on the quality, speed and effectiveness of managerial decision-making in Ecuadorian companies. A quantitative, descriptive-correlational study was developed, with a non-experimental and cross-sectional design. The sample consisted of 75 administrative workers belonging to three companies, selected through a non-probabilistic convenience sampling. The information was collected using a 20-item questionnaire with a Likert scale, whose overall reliability reached a Cronbach's alpha of 0.89. The results showed that 52.0% of the participants perceived a high level of artificial intelligence implementation. The speed of the decision was the best valued dimension, with an average of 4.25. Likewise, a high and statistically significant positive correlation was identified between the implementation of artificial intelligence and managerial decision-making (Spearman's rho = 0.704; p < 0.001). It is concluded that these tools contribute to reducing response times, improving information analysis and increasing administrative effectiveness; however, its implementation must be complemented by training, human supervision and responsible data management.
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Copyright (c) 2026 Mónica Noboa Reinoso, Juan Calderón Noboa, Pablo Dávila Pinto (Autor/a)
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